Stay safe!
- Flood water is dangerous. No one should put themselves at risk or others at risk by taking any action in or near water.
- See Flood Risk Awareness Guidance for advice
Check on vulnerable individuals.
- Who are they?
- Where are they?
- Who is going to check?
- Who can move them to safety?
Take photos
- For evidence for insurers
- For understanding of event and impacts for potential improvement of triggers.
Contact others?
- The Fire and Rescue Service may be able to assist with pumping out homes (if they do not have other priorities in saving lives). You may be charged a fee.
- You may need an environmental permit to pump water yourself. Before you do anything check with;
- The Environment Agency if you want to pump water into rivers, boreholes, ditches or watercourses.
- Your water company if you want to pump into public sewers
- the local highways authority or Highways England if you want to pump water into street drains, highways or highway ditches
- You may need an environmental permit to pump water yourself. Before you do anything check with;
- Report a gas leak to National Grid
- National Grid (gas)
- Telephone: 0800 111 999
- Report an electrical hazard to your local electricity company
- Report a sewage hazard or overflowing drain or sewer to your council
- Contact your council if you need emergency accommodation or money
If you need emergency assistance from the Environment Agency, call the Incident Hotline.
Incident Hotline = 0800 80 70 60
For information about flooding you can call Floodline.
Floodline = 0345 9 88 11 88